Description
We're looking for a Guest Experience Host to join our team at Sandbox VR. As a Guest Experience Host, you will be responsible for creating unforgettable moments for our guests by providing exceptional customer service and ensuring a smooth and enjoyable experience.
Your main responsibilities will include:
- Greeting guests with energy and inviting them into an exciting, welcoming environment
- Guiding guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively sharing offers (F&B, repeat visits, gift cards) to boost engagement
You will also be responsible for being a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated, troubleshooting issues smoothly and providing real-time, light-hearted updates to guests, communicating with management and tech support when issues arise, clearly and quickly.
Additionally, you will be responsible for keeping things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards, sanitizing gear thoroughly and displaying materials/gift cards to brand expectations, preparing iPads, body trackers, and gear before and after every session.
As a Shift Leader & Coach, you will be responsible for opening/closing the store, managing daily audits, break schedules, and labor spend, running shift check-ins, coaching in real time, and training new hires, ensuring team performance, morale, and guest service standards remain high.
We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, physically able, and has weekend availability. Leadership experience in retail/hospitality is preferred.
Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.