Description
You think outside the box, you are not afraid of failure, you bring passion and push boundaries, you challenge, you don't accept the easy answer and you like to translate commercial challenges into supply chain solutions. Then we are looking for you to be part of our Asia Mature Markets Customer Supply Chain team.
The role of Customer Supply Chain (CSC) Order Management Specialist is responsible for the overall management of end-to-end customer supply chain operations for our customers in Japan. Together with Logistics and our distribution partners, you will ensure timely delivery of the right products at the right time towards our customers, drive operational efficiencies and participate in continuous process improvement activities that drive best-in-class supply chain metrics, cost, service, inventory, and cycle time.
By leveraging data analytics and market knowledge, you will support and optimize revenue growth for assigned customers. The CSC Order Management Specialist is responsible to actively manage order backlog, allocation of inventory based on scheduling priorities, monitoring the logistics execution of our outsourced logistics partner but also with our key channel partner.
He/she will be in daily contact with internal and external customers and communicate actively on the fulfillment of fulfillment strategies. Continuous process improvement to enable more efficiencies in our end-to-end supply chain to drive improvements in our key metrics cost, service, inventory, and cycle time is part of your mindset.
In this role, you will:
- Build a collaborative environment where information is shared efficiently and effectively with internal and external business partners and stakeholders
- Responsible for the team's commitment to clean order management relative to ensuring accuracy of delivery dates, pricing, fulfillment, and execution
- Monitor to ensure on-time delivery for orders through delivery metrics and partnering with Logistics
- Manage and actively publish critical reports on in-stock, on-time in-full deliveries, and channel inventory
- Day-to-day backlog management (order scheduling, backlog cancellation, allocation plans, improve overdue backlog, reduce aging backlog, large order management)
- Working closely with our logistics partner to improve services and customer compliance with order policy
- Keep driving process change to improve efficiency and automation to deliver on service metrics (OTIF, Order Aging) and continuous improvement to drive efficiencies on end-to-end supply chain (cost, service, inventory, cycle time)
- Continuously look for ways to improve customer service and predictability
- Work together to create standardization, automation, and optimization among projects and processes