Description
We are accelerating the transformation of our Post-Sales business by connecting strategy, execution, and customer experience across our entire dealership network. The Planning and Strategic Development department acts as a partner to the business, ensuring that strategic initiatives are implemented with excellence and generate real impact in the field.
As a Business Ext Consult SR, you will be the 'eyes and ears' of the strategy in the field, ensuring that developed initiatives are relevant, applicable, and successful in the day-to-day operations of our dealerships. Your role will be crucial in connecting planning and execution, driving sustainable results, profitability, and excellence in customer experience.
Key responsibilities:
- Act as a liaison between corporate strategy and field execution, ensuring the effective implementation of Post-Sales initiatives
- Support the development, execution, and monitoring of pilot projects, ensuring structured feedback collection and insight generation
- Identify operational gaps and growth opportunities within our dealership network
- Validate new concepts and solutions in real environments, ensuring their viability and scalability
- Drive the standardization of operational processes, promoting consistency, efficiency, and excellence in management
- Develop close relationships with key stakeholders in our dealerships, understanding their metrics and business dynamics
- Contribute to the evolution of our field team, promoting the transition from an operational profile to a consultative approach focused on results
Requirements:
- Experience in commercial areas, Post-Sales, business consulting, or dealership management
- Strong understanding of field operations and performance indicators (KPIs)
- Analytical capacity and ability to transform data into practical actions
- Excellent communication and influence skills
- Availability for frequent national travel
Preferred qualifications:
- Experience in the automotive sector
- Experience with implementing strategic projects or pilots
- Knowledge of process improvement and performance management
- Experience with business model transformation or internal consulting