Description
We're seeking an Engineering Manager to lead our Purchase, Access & Subscription Success (PASS) team. The group is responsible for the buyer-facing purchase and subscription experience, including the multi-product cart, secure checkout flows, subscription and billing panel, cross-selling, cancellation surveys, and invoices.
As the manager of this team, you'll lead a group of experienced frontend and backend engineers who build and maintain the cart experience and checkout flows, power the subscription and billing panel UI, drive cross-sell and upsell initiatives, and deliver new product integrations. You'll work closely with product, design, analytics, and peer engineering teams to deliver seamless, high-converting purchase experiences for Squarespace customers worldwide.
This is a hybrid role working from our Dublin office 3 days per week. You will report to the Senior Engineering Manager of Revenue Systems.
Responsibilities
- Lead a full-stack engineering team responsible for the multi-product cart, secure checkout flows, subscription and billing panel experience, cross-sell services, cancellation surveys, and invoices.
- Drive the execution of the Monetization roadmap, including secure checkout migration, new product integrations, and cross-sell optimization.
- Coach, mentor, and develop engineers through regular feedback, goal-setting, and technical guidance.
- Collaborate with cross-functional partners (Product, Design, Analytics, and peer engineering teams) to align engineering initiatives with business priorities.
- Foster a culture of technical excellence, reliability, and continuous improvement in critical revenue systems.
- Participate in incident command rotations and guide the team's response to high-impact production events.
- Own operational health: SLOs, on-call, and engineering metrics (cycle time, MTTR, availability targets).
Requirements
- 3+ years experience managing software engineering teams building production systems.
- Experience leading or partnering across both frontend (React/TypeScript) and backend (Java, PostgreSQL, distributed systems) domains.
- Familiarity with e-commerce cart/checkout experiences, subscription management, or SaaS billing UX.
- Strong communication and collaboration skills with a focus on cross-team alignment and delivery.
- Passion for mentoring engineers and fostering a culture of growth, inclusion, and accountability.
- Experience operating in a PagerDuty/on-call culture with production SLO targets.
Benefits & Perks
- Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- 26 weeks paid maternity leave & 12 weeks paid paternity leave
- 2 weeks paid family care leave
- Education reimbursement
- Employee donation match to community organizations
- 7 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral