Customer Service Representative - Loss Prevention

We're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for taking inbound and making outbound customer phone calls to resolve issues related to vehicle financing or leasing. You will also be responsible for providing account support to identify solutions for customers with payment delinquencies and performing skip-tracing and collection duties to determine customer contact information.

Responsibilities:

• Provide account support to identify solutions for customers with payment delinquencies.
• Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
• Navigate through a variety of system applications while speaking with customers directly.
• Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
• Maintain a professional demeanor and show team spirit by respecting the needs of others.

Qualifications:

• High School Diploma/GED.
• Strong analytical, communication and organizational skills (oral and written).
• Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.
• Experience in automotive finance industries.
• Proficiency in PC and typing skills, i.e. Excel and Word.
• Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.
• Integrity, dependability, self-motivation, and drive to learn and improve.

Benefits:

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

Salary:

This position is a salary grade 3 and ranges from $40,000-$75,500.