Sr. Manager, AI Ecosystem & Marketplace

You are a thought leader who loves to connect ideas to opportunity. You have a proven growth mindset that relentlessly pursues new and creative ways to bring ISV partnerships to life.

You will be joining a team that leads our most strategic ISV partnerships and global marketplace monetization efforts. You will identify, craft, and manage ISV deals involving the highest level of decision makers across our ISV partners.

Responsibilities:

• Work with Dialpad’s current ISV partners to deliver world-class integrations and ensure adoption of those integrations.
• Manage and maintain Dialpad’s App Marketplace.
• Recruit ISVs that complement Dialpad’s platform and extend reach.
• Negotiate ISV agreements, including terms, pricing, and licensing models.
• Build and execute joint business plans with ISVs that accelerate resell opportunities.
• Monitor and track ISV performance, key metrics, user adoption and provide regular reports to leadership.
• Drive joint co-sell and marketing initiatives with technology partners.
• Initiate the implementation of API integrations / technical solutions and collaborate with internal stakeholders across various departments.

Requirements:

• BA/BS, experience (7+ years) in business development, technology partnerships and ISVs / Alliances.
• You should be able to drive thought leadership across Dialpad and their partner organizations, along with product management and GTM teams.
• You have experience leveraging app Marketplaces to list and procure ISV solutions.
• Strong understanding of partnership structures, API integrations, developer platforms and SaaS technologies.
• Excellent negotiation and relationship-building skills, with the ability to think strategically and develop creative solutions.
• Proven ability to drive initiatives from ideation to execution.
• You have demonstrated a track record of creating and operationalizing technology partnerships, and an ability to influence stakeholders of all levels.
• You are able to thrive in a fast-paced, dynamic environment.
• You are comfortable using Google Workspace, Salesforce, Domo, and have managed PRMs.

Benefits:

• Competitive salary, comprehensive benefits, and real opportunities for growth
• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact