Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
As a Early Collections Product Manager, you won't just gather requirements; you will be a key driver in delivering software solutions that directly impact on the daily work of Ford Credit Agents and, by extension, the satisfaction of our customers. Embracing a modern agile mindset, you will operate at the intersection of product strategy and technical execution, partnering closely with business, product, and engineering teams. You will ideate, design, and help deliver new functionality into our strategic servicing toolset.
Responsibilities
- Driving Product Outcomes: Collaborate intently with business operations stakeholders and cross-functional product teams to deeply understand the agent and customer experience. Translate this understanding into clear, concise, and actionable specifications, requirements, and testing scenarios.
- Shaping the Servicing Strategy: Work alongside key stakeholders to refine and execute the Ford Credit servicing strategy. Provide valuable input into the product roadmap, assisting with prioritization decisions and trade-offs between desired features, speed to market, and technical feasibility.
- Championing Agent & Customer Experience: Directly contribute to improving critical metrics like agent efficiency, customer Net Promoter Score (NPS), and First Contact Resolution (FCR) on key initiatives.
- User Research & Problem Solving: Proactively and creatively engage with users to uncover their underlying needs, pain points, and opportunities. Analyze these insights to identify problems and collaboratively define innovative solutions that leverage our servicing toolset.
- Data-Driven Decision Making: Analyze relevant data to inform requirements, evaluate options, make smart trade-offs, and ensure delivered value is measurable.
- Outcome Ownership: Take responsibility for defined outcomes by contributing to setting clear goals and helping measure key results that align with product and business objectives.
- Quality Assurance Support: Support the delivery process by executing functional testing and collaborating with QA engineers to ensure solutions meet requirements and quality standards.
- Ability to closely work with key stakeholders in supporting Collections strategies and outcomes.
- Ability work with 3rd party vendors in driving key initiatives.
- Manage product backlog, track KPIs, support quarterly planning processes across multiple initiatives.
- Comfortable with ambiguity and use data to drive forward.
Qualifications
- Bachelor’s degree in a relevant field or equivalent practical experience.
- General knowledge of Ford Credit operations.
- Proven ability to define and document clear, concise requirements in an agile environment.
- Strong analytical and problem-solving skills, with the ability to navigate ambiguity and break down complex issues.
- Exceptional communication, collaboration, and interpersonal skills.
- A curious and adaptable mindset with a strong desire to learn about new technologies, business processes, and customer behaviors.
- Evidence of being proactive, taking ownership, and working effectively both independently and collaboratively.
- Strong attention to detail, ensuring accuracy in documentation and analysis.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.