Technical Account Manager

We are seeking a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America.

This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter.

Responsibilities:

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
• Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
• Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
• Partner with developers and senior engineers to provide strategic technical guidance and support solution design
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
• Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
• Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
• Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

Requirements:

• Fluency in English
• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
• Proven track record of leading or mentoring technical teams
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
• Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
• Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
• Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
• Strong analytical, problem-solving, and project management skills
• Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
• Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
• Experience with ticketing systems is a plus

Benefits:

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.
• Flexible Days Off