Jr Asst Purser (Japanese Speaking) - IHR

Set a course for adventure with Princess Cruises!

As a Jr Asst Purser (Japanese Speaking), you will be responsible for assisting the Guest Services teams with daily operational inquiries from Japanese-speaking passengers. You will provide a positive first impression to every passenger and staff member through a warm, welcoming greeting. You will consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.

Your key responsibilities will include:

• Consistently assisting the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.
• Providing a positive first impression to every passenger and staff member through a warm, welcoming greeting.
• Maintaining high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.
• Promptly and meaningfully addressing and acting upon all passenger inquiries regarding onboard amenities and services, with a focus on Japanese-speaking passengers.
• Ensuring all complaints from non-English-speaking passengers are listened to with empathy and understood, showing genuine interest at all times.
• Taking ownership of each complaint, following up with the passenger in question. Accurately listing specific details of the resolution when updating the Passenger in Focus file, and keeping the Guest Relations Manager informed at all times.
• Providing the Guest Services teams with information, translated documents, and other tools to assist Japanese-speaking passengers.
• Holding daily desk hours as published or as directed by the Guest Services Director.

As a Jr Asst Purser (Japanese Speaking), you will require:

• At least 1 year experience as Front Desk Receptionists from 4 or 5 stars hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
• Good command of the English language, both verbal and written.
• Good Command of the Japanese language, both verbal and written.

Personal characteristics required include:

• Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Willingness to embrace all Company Core Values and lead by example.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
• Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.
• Ability to adapt and adjust to a variety of circumstances.

Benefits of joining Princess Cruises include:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.