Product Development Problem Solver/Prevent Recurrence Supervisor

This role is built for a leader who values clear communication of fact-based decision-making over biased opinion and possesses the logic used to resolve design issues through collaboration while following a structured approach.

You will ensure your direct reports accurately determine the root cause when an issue arises, so the right details are fixed to prevent an issue from reappearing in the future. Your team's integration with product development engineering teams strengthens future designs and prevents similar issues from recurring.

To achieve this, you will oversee and guide an established team of problem-solving engineers (Six Sigma Black Belts) as they rapidly conduct root cause investigations on high-impact design concerns for all commodities across all platforms. You will direct and support your team to work cross-functionally and closely with integrated partners in Product Development to ensure solutions are appropriate and robust.

Responsibilities

Team Leadership & People Development

• Oversee and guide a team of problem-solving engineers (Six Sigma Black Belts) leading root cause investigations on high-impact design concerns for all commodities across all platforms.
• Actively coach your team to foster a culture of continuous learning, active listening, and collaborative development.
• Foster a high-performance management style that values diverse perspectives while driving swift, objective, and data-backed decisions.
• Build technical and leadership capability within the team, helping engineers grow into future technical leaders and organizational influencers.

Technical Problem-Solving & Quality Oversight

• Oversee and guide a team that guides and coaches cross-functional engineering teams through structured, data-driven problem-solving methodologies to diagnose and resolve complex, design-related issues.
• Drive a culture of "solving together." Move away from independent-contributor silos, instead leveraging experts and cross-functional teams for data-backed insights.
• Ensure your team properly leverages advanced problem-solving methodologies to identify specific root causes, focus on understanding detection errors and judging if systemic prevent recurrence actions are appropriate and sufficient.
• Develop direction for robust preventive actions to eliminate both specific and systemic recurrence of design issues to ensure: no future repeats, strengthen future designs, improve engineering processes, and reduce the likelihood of future customer concerns.
• Ensure root cause is verified to cover 100% of affected units to ensure no experiences remain unsolved.
• Promote and integrate advanced strategic problem-solving logic and DFSS principles early in the product development phase to prevent issues before they occur.
• Ensure learnings from investigations are effectively incorporated into policies, methods and procedures.
• Review and ensure documentation meets required expectations for approval of problem-solving reports to maintain high standards of technical logic and complete understanding of the issue.

Operations & Process Management

• Triage incoming work requests, prioritize "what matters" high-impact engineering challenges to deliver results, and assign resources effectively.
• Collaborate as part of the leadership team maintaining standard department processes are in place to improve quality (continuous improvement mindset for: department processes, tools and standards that support engineering excellence and quality outcomes).
• Conduct staff meetings and manage normal business such as any travel cadence for your team (typically less than 10% within North America).

Executive Communication

• Present problem-solving findings (complex technical findings, root cause analyses, and strategic recommendations) of complex technical challenges to senior leadership. This requires active, effective listening and the ability to translate complex data into clear executive summaries.
• Provide vision for complex technical issues thru clear, actionable recommendations for senior stakeholders.
• Develop clear, fact-based communications to technical leadership.

Qualifications

You'll Have...

• Bachelor’s degree in Engineering (such as Mechanical, Electrical, Software, or Systems Engineering) with a focus on design rather than manufacturing or process.
• Certified Six Sigma Black Belt (or equivalent structured problem-solving certification/credential).
• Demonstrated problem-solving proficiency: Strong training or knowledge in strategic problem-solving methodologies, combined with hands-on experience using structured, data-driven methods to resolve complex design issues.
• Proven leadership skills & experience: Demonstrated history of leading, mentoring, and coaching engineering teams.
• Strong communication & effective listening skills: Ability to listen actively, explain complex technical issues in simple terms, and present clear, actionable summaries to leadership.

Even Better If You Have...

• Design-focused problem-solving: Experience utilizing strategic problem-solving logic, Design for Six Sigma (DFSS), or advanced systems-engineering methodologies to prevent issues during the product development phase.
• Direct people leadership: Prior experience as a formal people leader with direct report employees.
• Advanced education & certification: Master’s degree in Engineering and/or a Certified Six Sigma Master Black Belt.
• Management style: Proven history of leading employees to perform at a high level, growing employee capabilities, and listening to all perspectives to make swift, data-driven decisions.
• Time in position: 5+ years of experience in a product development environment, with a specific focus on diagnosing and solving design-related root causes.
• Experience: Preventing specific and systemic recurrence of design issues.
• Knowledge: Product Development processes and regulatory compliance standards.