HAL - Beverage Runner - SBI

Job Description:

Responsible for providing courteous and professional service to our guests and fellow team members while striving to meet and exceed our revenue goals.

Key Responsibilities:

• Assist the Beverage and Dining Teams and their respective Management in various aspects of the beverage and dining operations.

• Responsible for beverage running in all dining and specialty restaurant outlets.

• Responsible for deck service including clearing the open decks, deck furniture, towel service, requisitioning, assist in preparation of bar, parties, event set up, and support the team in service in all beverage service locations and various restaurants.

• Be aware and promote special cocktails, daily cocktails and special events.

• Assist in serving appetizers and beverages in the bars and lounges, as well as all other areas as required.

• Garnish beverages as needed according to standard recipes and venue specifications promptly deliver all orders to appropriate sections and tables.

• Respond to changes in the Beverage Department as dictated by the vessel and the shoreside management.

• Reports to the bartender / Beverage Management while check in / check out and for regular breaks.

• Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management.

• Should possess basic product knowledge of all beverage offerings and basic knowledge of Mixology.

• Anticipate guest’s needs and ensure they are met per company’s service standards, organize and prioritize service per appropriate service sequence.

• Greets and welcomes all guests as per cruise line's standards of service provides and exchanges clean towels for guests in all open pool deck areas and transports used towels to the laundry facilities.

• Stacks chairs and transports them to assigned pool or deck areas and maintains deck furniture in a clean and orderly fashion and report any maintenance or technical difficulty immediately to the Bartender or Beverage Management.

• Works in collaboration with other team members (Restaurant, Bar Department, Galley, etc.) in order to ensure total guest satisfaction.

• Maintain professional interpersonal skills using tact, patience, courtesy and cooperative effective relationships with others and consistently display self-control, honesty with guests and other staff.

• Collect and dispose of garbage on deck. Follow garbage-handling procedures.

• Consistently maintain a well-groomed appearance, posture, and hygiene, make-up, technique and style should stay in line with company standards and move effectively and efficiently throughout the assigned areas.

• Posture, gestures, movement and walking should reflect the hospitality aesthetics.

• Assume responsibility of the station’s assigned as per the guidelines and set standards.

• Follow sanitation guidelines (USPH) and proper use and sanitation of Equipment.

• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs etc.

• Maintains safe and healthy work environment by following organization standards and sanitation regulations.

• Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Maintains a calm demeanor during periods of high volume or unusual events to keep operating area a per company standard.

• Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.

• Communicates information to Beverage Manager so that the team can respond as necessary to create the most efficient service possible.

• Maintains a clean and organized workspace at all times.

• Consistently responsible, maintaining regular attendance and timely completion of assigned duties.

• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated. Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention.

• Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management.

• Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office.

• Employee must occasionally perform other hotel related duties and support duties & other assigned non-revenue related tasks.

• Assists in the restocking of the bar locations and provision areas.

• Attends meetings, training activities, courses and all other work-related activities as required.