Waiter (Japanese Speaking) - CS

Job Description:

We are seeking a Waiter (Japanese Speaking) to join our team on board our ships. As a Waiter, you will be responsible for providing exceptional service to our guests in the main dining room.

Key Responsibilities:

• Provide a positive dining experience to every guest by always applying the brand and Service Excellence standards.
• Create a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all Company standards.
• Consistently provide helpful explanations and suggestions on the menu and offers assistance with wine pairings.
• Always deliver food and beverages as requested, promptly, in the correct service order, follows up to ensure each guest’s needs have been met and suggests solutions to any issues.
• Maximizes wine and beverage sales by invitingly offering suitable choices.
• Provides a positive first impression to every guest through a warm, welcoming individual greeting; always maintains a clean and professional appearance.
• Nurtures a lasting connection with every passenger by always showing genuine interest during service and remaining fully engaged throughout the voyage.
• Encourages and supports the growth, engagement, and development of the Junior Waiter by providing targeted coaching and training in all aspects of the role.

Requirements:

• Graduate of a recognized Catering / Hotel Management School (Preferred).
• Two to five years of restaurant service experience on a cruise ship or in alternative at least 5 years of fine dining service from premium restaurants and/or luxury hotels (5 stars).
• Able to adequately explain pricing, food, wine, and cocktail menus to the guests
• Knowledge of fine dining operations and excellent restaurant service.
• Strong communicator with personable social skills to actively interact with a variety of guest demographics.
• Necessary computer skills and knowledge of P.O.S. systems.
• Command of the English and Japanese language, both verbal and written.

Benefits:

• Competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.