Dedicated Relief Security Officer

We are seeking a Dedicated Relief Security Officer to join our team at the Mander Centre in England, United Kingdom. As a key member of the Security Team, you will be the public face of the team, providing exceptional customer service and ensuring the safety and security of visitors and tenants.

Key Responsibilities:

• Interact with visitors and tenants, delivering first-class customer-focused service
• Conduct regular patrols of the shopping centre, being proactive and looking for opportunities to assist visitors
• Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants
• Manage incidents in accordance with site policies and procedures
• Liaise with the site control room, reacting to incidents and supporting colleagues
• Report any unsecure areas of the site to the Control Room and take action to resolve
• Record and log all non-conformances and emergencies with the control room operatives
• Deal efficiently and effectively with emergencies, keeping the Centre team informed
• Monitor and surveil suspect individuals, logging and reporting incidents in line with site/company policies
• Maintain vigilance and manage unauthorised access by banned individuals
• Adhere to radio procedures and notebook policies
• Undertake any other reasonable duties as required to meet the needs of the business

Required Skills and Experience:

• Professional, pleasant, friendly, courteous, and helpful demeanour
• One team approach
• Ability to take ownership of situations and ensure tasks are completed or escalated when necessary
• Respect for all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training

Benefits:

• 24/7 GP access for you and your immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app