Description
As a Waiter at Princess Cruises, you will be responsible for creating a comfortable and elegant atmosphere by preparing table settings and maintaining service stations according to company standards.
You will understand the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs.
You will manage orders for assigned areas using on-board tools and technology, deliver food and beverages as requested, on time, in the correct service order and according to brand standards.
You will ensure service procedures are followed during meal times, including clearing and cleaning tables to brand standards.
You will cultivate a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise.
You will always observe and identify guest preferences and adapt service accordingly, anticipating guest needs.
You will understand the facilities, product and service expectations of their area and promptly rectify any deficiencies that would negatively impact the guest experience.
You will utilize expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences.
You will maximize wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience.
You will ensure that orders are recorded promptly and accurately through the on-board POS system.
You will promote Specialty Dining venues to enhance the guest dining experience and strive to exceed set targets.
You will sensitively execute sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.