Renewals Specialist

Job Overview

We're seeking a Renewals Specialist to join our team in Chicago. As a Renewals Specialist, you will partner with AE's, sales management, Customer Success and internal partners to retain and expand user revenue.

Responsibilities:

• Proactively manage Renewal pipelines and activity / engagement milestones
• Research user purchase and renewal history and make recommendations based on prior activity
• Manage KPIs relating to Renewal coverage scope by segment / region
• Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
• Assist with complex quote creation to allow Sales to focus on upsell
• Help develop and execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy
• Identify and optimise repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style

Requirements:

• 3+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
• Proven track record in successfully owning and delivering manual and automated processes
• Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships
• Sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organisation
• Highly organised, multi-tasking skills, taking ownership and being efficient in ambiguous situations

Preferred Qualifications:

• Lean Six Sigma certification, or proven experience employing the methodology
• Experience working in the financial services/payments industry