Description
As the Rooms Division Coordinator, you will serve as a central support figure within the Rooms Division, working closely with the Rooms Division Manager to ensure flawless service delivery, operational consistency, and adherence to health, safety, and sanitation protocols.
Key responsibilities include championing the Princess MedallionClass experience, supporting day-to-day functions with precision, and contributing to an elevated onboard environment that reflects our commitment to Service Excellence.
You will actively support the implementation of MedallionClass technologies to elevate service touchpoints for guests and crew, ensure operational consistency across assigned areas, and identify and promptly address any service shortfalls.
Engage with guests and teammates professionally, providing timely and personalized support that reflects Service Excellence values, facilitate effective resolution of guest concerns, and ensure appropriate follow-up and communication.
Provide high-quality administrative support, including preparation and distribution of internal documents, communication materials, and reports.
Maintain up-to-date records of departmental trainings, inspections, and compliance documentation across various systems, monitor and ensure the timely fulfillment of all guest service requests, and coordinate onboarding logistics for new team members.
Log and follow up on technical maintenance requests in a timely and accurate manner, manage the secure collection, issuance, and documentation of Stateroom Steward master keys in accordance with protocol, and assist Rooms Division leadership in tracking and controlling operational expenditures.
Collaborate with the onboard Hotel Storekeeper to ensure essential inventory items are stocked and available to support daily operations.
This role requires a minimum of 2 years' experience in hospitality operations or administrative coordination, ideally in a cruise or large hotel setting.
You should possess strong organizational and multitasking abilities, with a high level of attention to detail, and be proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
A strong general IT literacy with the ability to learn and navigate company systems and software efficiently is also required.
You must meet maritime medical, safety, and legal compliance requirements for shipboard employment, and have a personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Excellent verbal and written communication skills in English are necessary, and the ability to continuously surprise and delight guests throughout their cruise experience is also required.
As part of the Princess Cruises team, you'll enjoy a competitive salary package, your own comfortable double cabin, company-paid travel to and from the ship, access to exclusive areas and benefits onboard, a vibrant recreation and welfare program, access to exceptional learning and development opportunities, and the chance to travel the world.