Provider Growth & Success Manager (Ohio)

Job Title: Provider Growth & Success Manager (Ohio)

Wonderschool is a category-defining platform at the intersection of marketplace, SaaS, and public sector systems. We empower small business owners,childcare providers,to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.

This role helps childcare providers successfully launch, operate, and grow their businesses using Wonderschool's platform. The Provider Growth & Success Manager owns the provider journey from early onboarding through long-term success,combining coaching, business support, and product enablement to drive meaningful outcomes.

Responsibilities:

• Drive Provider Success & Growth: Support providers across their full lifecycle,from onboarding and launch to ongoing growth and expansion. Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach. Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability. Serve as a trusted advisor, guiding providers through challenges and opportunities.

• Coaching & Business Enablement: Coach providers on small business fundamentals, including pricing, budgeting, and financial planning. Support providers in building sustainable operations, including staffing and long-term growth strategies. Help providers develop strong program positioning, parent communication, and community engagement. Guide providers in setting and achieving measurable business goals.

• Licensing & Compliance Support: Guide providers through state licensing requirements and regulatory processes. Support preparation for inspections and ongoing compliance. Assist with business setup tasks such as documentation, registration, and operational readiness. Ensure providers meet required standards to successfully launch and operate.

• Product Adoption & Technical Onboarding: Lead onboarding and training for Wonderschool's platform and tools. Help providers adopt key features that improve efficiency, enrollment, and revenue. Deliver live trainings, walkthroughs, and ongoing support for non-technical users. Identify gaps in adoption and proactively drive deeper product usage.

• Marketing & Enrollment Growth: Support providers in building and managing enrollment pipelines. Guide branding, local visibility, and digital presence (including marketplace listings and reviews). Coach providers on converting inquiries into enrollments and improving parent engagement. Help providers execute local marketing strategies and community outreach.

• Field Engagement & Community Building: Conduct regular in-person visits and host trainings across the region. Facilitate group sessions, workshops, and Wonderschool Academy programs. Represent Wonderschool in the field at events and community engagements. Travel regularly to support provider success and relationship-building.

• Cross-Functional Collaboration: Maintain accurate provider records and insights in internal systems. Partner with Sales, Support, Product, and Engineering to improve provider experience. Surface trends, challenges, and opportunities from the field to inform product and process improvements.

Required Qualifications:

• 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles.
• Experience working with small business owners or entrepreneurs.
• Strong understanding of business fundamentals (pricing, budgeting, operations).
• Experience training or supporting non-technical users on software platforms.
• Excellent communication and relationship-building skills.
• Strong organizational skills and ability to manage multiple providers simultaneously.
• Willingness and ability to travel regularly within the region.

Preferred Qualifications:

• Experience working in regulated industries (childcare, education, healthcare, or similar).
• Familiarity with licensing or compliance processes.
• Experience with SaaS onboarding or implementation.
• Experience using CRM tools (e.g., HubSpot).
• Experience coaching or mentoring business owners.