Community Health Worker, Manager - San Bernardino/Orange County

As the San Bernardino/Orange County area Community Health Worker (CHW) Lead for Waymark, you will lead our community health workers in the region.

Reporting to the Market Operations Lead, you will supervise and manage a team of CHWs – including helping them implement their day-to-day priorities, providing coaching and support around patient care, and managing performance to team goals.

Key Responsibilities:

• Provide direct supervision of the day-to-day activities of CHWs in Orange and San Bernardino counties
• Lead weekly team huddles with a multidisciplinary team to coordinate patient care
• Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role
• Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team
• Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs
• Navigate technology systems to supervise CHW documentation and ensure quality care
• Represent Waymark in the community and build and nurture community partnerships
• Maintain knowledge of programs and resources available to community members that promote their health and wellbeing
• Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team
• Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis

Minimum Qualifications:

• Experience supervising teams of community health workers or related local health workforces
• Experience delivering health services as a CHW or related role and openness to supporting a small caseload
• A leader with cultural and personal humility
• Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care
• Experience and comfort using technology for virtual communication, scheduling, and documentation
• Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction
• Ability to travel to local neighborhoods across Orange and San Bernardino counties
• A person who thrives on building and supervising a team of care providers

Preferred Qualifications:

• Knowledge of common CHW recruitment, hiring, training and supervision strategies
• Community Health Worker certification
• Long time resident of the Southern CA area and knowledgeable of community resources

Salary Range: $71,000 - $98,000

Benefits:

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Life Insurance
• Paid Time Off
• Parental Leave
• Retirement Savings
• Commuter Benefits
• Professional Development Stipend