FBS - Jr. Project Analyst - With knowledge in Data (Call Center Operations)

Our Client is seeking a Jr. Project Analyst to take ownership for the execution and change management of medium to large scale strategic and core operational activities within Service Operations.

The successful candidate will lead and facilitate large cross-functional teams in the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy.

Key responsibilities include:

• Acting as project lead in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation.

• Leading the execution and change management of medium to large scale strategic and core operational initiatives supporting people, processes, tools, and technology.

• Supporting project execution and change management of large, high-level complex operations projects.

• Collaborating with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.

• Partnering closely with cross-functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives.

• Leading and supporting change management execution activities including impact analysis, assessing change readiness and identifying key stakeholders.

• Collaborating with leadership, including executives, across the enterprise to build effective relationships in an effort to support the delivery of initiatives within the portfolio.

• Generating key insights that influence business decisions and solutions.

• Leads business analysis reviews and activities for business units to determine root cause analysis along with impact.

• Regularly developing and delivering presentations and communications supporting the execution of strategic initiatives and change management.

• Escalating issues affecting internal operations systems and external customers.

• Staying current on Service Operations change initiatives, and taking measures to understand and support change.

• Sharing and taking action on research to drive improvements within Service Operations.

• Making sound recommendations based on research of new technologies, techniques and tools to support the business.

• Performing other duties as assigned.

Requirements

English Proficiency - Fluent

Skills and Capabilities

• Analytical skills

• Problem solving skills

• Management reporting

• Development/Delivery of effective presentations

• Project Management

• Change Management

Software / Tool Skills

• Excel - Advanced

• Powerpoint - Intermediate

• Power BI reporting (user) - Intermediate

Benefits

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Career development and training opportunities

• Flexible work arrangements

• Dynamic and inclusive work culture within a globally renowned group

• Private Health and Dental Insurance

• Pension Plan

• Meals tickets

• Life Insurance