Description
To assist the Executive Housekeeper in servicing all suites, adjoining areas, public rooms, and crew areas as allocated. Maintain a high standard of cleanliness, tidiness, co-operation, and guest liaison within the hotel department.
The Assistant Housekeeper is a key player in demonstrating to their teams the exact standard, which the company expects. Creating the ultimate cruise experience is a common goal of the vessel and the Assistant Housekeeper needs to encourage their teams to do so. They have many decisions to make during service and each of these should always be focused on the guests' and crew well-being. Achieving results should be done in a pleasant working environment.
Key Responsibilities:
- Perform regular and irregular inspections of housekeeping workplace.
- Responsible for the development of housekeeping training sessions, upkeep of all training forms used, and for training the new hires according to the Housekeeping Manual.
- Uphold all policies, including company SOPs.
- Ensure that all guest suites are cleaned and set up to company standard.
- Replenish supplies to ensure that Housekeeping lockers are fully stocked and tidy at all times.
- Replenish and maintain the flower program onboard.
- Compile all necessary name lists, special requests, and schedules prior to embarkation.
Public Health:
- Familiarize yourself with and execute the Seabourn HESS-MS appropriate to your position.
Skills, Knowledge & Expertise:
- Education: High School Diploma or similar preferred.
- Strong command of the English language combined with good written skills.
- Experience: At least two years of working experience as a Stewardess or Bedroom Attendant in a busy 4 or 5-star hotel.
- Ship experience is a plus.
Benefits:
- Physical Demands: Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
- Travel Requirements: Passport – valid for a minimum of 6 months, Flag state issued seaman book, General flag state or flag state approved marine fitness medical United States C1/D visa, English Marlin test at minimal score of 80%, Pre-employment medical examination.
- Working Conditions: Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests.