Manager of Customer Success , Key Accounts

As the Manager of Customer Success for Key Accounts at Dialpad, you will lead a team dedicated to ensuring that our customers derive maximum value from our platform.

You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term partnerships that lead to customer retention and growth.

Key responsibilities include:

• Leading and developing a high-performing team of Customer Success Managers
• Serving as the leader responsible for customer satisfaction and retention within the Key segment
• Collaborating with customers to accelerate product adoption, minimize churn, and help them fully realize the value of the Dialpad platform
• Monitoring customer account health, identifying risks and opportunities, and leading the resolution of escalated issues
• Collaborating with cross-functional teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for customers
• Tracking key performance indicators for customer success and reporting on customer health, renewals, expansion, and overall success metrics

The ideal candidate will have:

• 2-3+ years of experience managing a Customer Success or Account Management team
• SaaS experience, with telecommunications experience preferred
• A Bachelor's degree in a technology-related field and prior experience with SaaS/high-growth companies
• Excellent written, verbal, and listening communication skills, with a professional presence, presentation, and public speaking skills
• Proven cross-functional leadership skills, with a track record of collaboration, prioritization, and workload management

For exceptional talent based in Ontario, Canada, the target base salary range for this position is $102,400-$129,400 CAD.

Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.