Description
As a Rooms Division Attendant at Persohotel, a hiring partner of Princess Cruises, you will be responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. You will utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience.
Your key responsibilities will include maintaining the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. You will prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. You will promptly set up locations for activities, official inspections, and special events. You will responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. You will maintain assigned equipment clean and in good condition.
You will be knowledgeable about product, policy, demographic, itinerary, and port information. You will embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. You will share best practices and efficiencies with the Rooms Division leadership team and colleagues. You will follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
You will also maintain current knowledge of public health standards and ensure continuous compliance with hotel-related policies. You will promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.
To be successful in this role, you will require a minimum of one year of experience in housekeeping from luxury hotels or resorts. You will need to comprehend public health and environmental requirements pertaining to crew public areas. You will need to communicate effectively in English. You will need to understand the foundation of guest service and be able to deliver outstanding service to our guests. You will need to be motivated to excel in all aspects of job duties and responsibilities. You will need to be a personable communicator with outstanding social skills and a warm, friendly, and caring personality. You will need to be able to continuously surprise and delight guests throughout their cruise experience. You will need to commit to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.