Description
As a Waiter with Princess Cruises, you will be responsible for creating a comfortable and elegant atmosphere by preparing table settings and maintaining service stations. You will also be expected to understand the food and beverage menus, actively upsell and make recommendations based on guest preferences and dietary needs. Additionally, you will manage orders for assigned areas using on-board tools and technology, deliver food and beverages as requested, and ensure service procedures are followed during meal times.
Your role will involve cultivating a memorable connection with each guest by showing genuine interest during service and remaining fully engaged throughout the cruise. You will also observe and identify guest preferences and adapt service accordingly, anticipating guest needs. Furthermore, you will utilize expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences.
To succeed in this role, you will need to maximize wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience. You will also ensure that orders are recorded promptly and accurately through the on-board POS system, promote Specialty Dining venues to enhance the guest dining experience, and strive to exceed set targets.
As a Waiter with Princess Cruises, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional service to our guests and contributing to the success of our team.