Description
We are seeking a Manager, Advocacy to join our team. As a key partner to our marketing, sales, and product teams, you will help add design and development perspectives and product knowledge to our go-to-market strategy, build relationships with our user community, and advocate for users internally with our product teams.
Key responsibilities include:
- Shaping Figma's advocacy strategy: lead one of our AMER advocacy teams to support customer engagement through sales partnerships, content creation, and community initiatives across core designer/developer audiences and adjacent roles
- Drive enablement programs: collaborate with our sales and partner teams to build scalable internally and externally facing enablement content around practitioner workflows and Figma products
- Advocate for users with product team: Help continuously improve internal processes to bring advocate insights from customer engagements to the product team
- Motivate and empower the community: Enable the team to maintain and build relationships with users in the community and identify ways to improve internal processes to track and measure community engagement
This role requires up to 25% of travel.
Requirements include:
- 5+ years of leading a design, marketing, or customer-facing team
- Demonstrated high agency and comfort with ambiguity, able to work autonomously and set direction in 0→1 initiatives
- Act as a player-coach leader who can set strategy, direct and unblock the team, and also operate hands-on as an individual contributor when needed to assist the team or drive high-priority special projects
- Experience driving cross-functional alignment across marketing, sales, and product leadership to move early-stage ideas from concept to impact
- Strong understanding and POV on PDE and design-adjacent workflows & tools
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure: If based in Figma's San Francisco or New York hub offices, this role has an annual base salary range of $185,000-$317,000 USD.