Payment Operations Analyst

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

The Disputes team plays a critical role in protecting both Brex's customers and its business as Brex continues to scale.

As part of the Disputes Team, you will be responsible for supporting the day-to-day queues and growing into a subject matter expert.

Responsibilities:

• Become a subject matter expert for complex cases, including overriding AI and making decisions in day-to-day operations of Disputes, Pre-Arbitration, and Re-Billing.
• Identify business inefficiencies and propose solutions to leadership.
• Own specific tooling improvements, which can include the feedback loop and the long-term expertise of Brex's AI functionality.
• Work with cross-functional teams to resolve complex issues and drive change through process improvements.
• Adhere to regulatory and legal requirements.

Requirements:

• Proven ability to navigate ambiguity and bring clarity to complex disputes.
• Ability to thrive in a fast-paced environment while successfully adapting to change.
• Proven ability to work with cross-functional teams as well as independently.
• Excellent communication and writing skills, with the ability to lead the standard of case documentation and present insights to leadership.
• Ability and motivation to become AI-Native.

Bonus points:

• Strong understanding of Salesforce.
• Experience in data tools such as Looker or Hex.
• Deep understanding of Mastercard Chargebacks.

The expected salary range for this role is $58,700 - $73,375.