Description
We are seeking an experienced leader to join our team as a Personal Lines Hub Leader. This role will contribute to the development and implementation of our Personal Lines strategy, integrate into the PL senior leadership team, lead both people and business initiatives, and track performance outcomes.
The Personal Lines Hub Leader will focus on collaboration, process improvement, and skill development within PL functions. They will recruit, assess, and select top talent, ensuring smooth integration and empowering team members. The PL Hub Leader will work closely with HR Business Partners on strategic workforce planning to create/redesign job descriptions, understand demand and prioritize hiring needs.
Responsibilities include:
Data Governance & Analytics: Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions. Leverage data analytics to improve risk management, underwriting, processing, and other operational areas. Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making. Provide insights and recommendations to leadership based on data analysis.
Digital Transformation: Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities. Identify and implement new digital technologies and tools to improve efficiency and effectiveness. Develop and execute digital transformation roadmaps, ensuring alignment with business objectives. Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives. Provide training and support teams for adapting to new processes, technologies, and methodologies. Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives.
Leadership and Collaboration: Participate and implement PL's business strategy. Provide subject matter expertise to PL leaders in their functional area, staying up to date with best practices, technologies, and market trends. Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance. Represent the organization to external stakeholders, including clients, partners, and regulators. Develop and implement training programs to ensure staff are equipped to handle new technologies and processes. Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills. Ensure that new hires are seamlessly integrated into the team and culture. Act as a 'talent magnet' in the markets, universities, and internally.
Key Requirements:
Extensive experience in senior leadership roles within commercial insurance operations, data analytics, and transformation across multiple entities and geographies, with a strong focus on change management. Proven ability to recruit, assess, and hire top talent for both individual roles and group functions. Demonstrated experience in leading high-level initiatives and assignments. Skilled in contributing to business strategies and roadmap planning. Strong performance management skills, including conducting performance reviews and providing constructive feedback. Proven track record of integrating new hires and fostering high-performance team cultures. Experienced in promoting knowledge sharing and best practice. Insurance (P&C/Personal Lines) background experience is required. Fluent in English.