Description
Join Seabourn, the world's finest ultra-luxury cruise line, and embark on an extraordinary career as a Seating Host.
Imagine yourself at the heart of our exquisite dining experiences, where you will be the welcoming face that greets our guests and ensures their dining journey is nothing short of exceptional.
As a Seating Host, you will report directly to the Restaurant Manager and take charge of seating and welcoming duties in the Colonnade during breakfast and lunch shifts, as well as table assignments and seating in the Main Dining Room during dinner shifts.
You will also manage all responsibilities related to arranging and organizing hosting tables, RSVPs, and SilverWhere duties, including entering reservations, assigning tables in the system, generating reports, and seating guests at the opening times of assigned outlets.
This role is perfect for someone who thrives in a dynamic and luxurious environment.
You will have the unique opportunity to interact with every guest on board, creating memorable Seabourn Moments and addressing any challenges that arise throughout the cruise.
Your engagement with guests and ability to acquire feedback will be crucial in ensuring a seamless and delightful dining experience.
At Seabourn, we pride ourselves on delivering unparalleled service, and as a Seating Host, you will play a key role in upholding this standard.
If you are passionate about hospitality, have a keen eye for detail, and enjoy creating unforgettable experiences, this is the perfect opportunity for you.
Join us and be part of a prestigious brand that values excellence and guest satisfaction.
Key Responsibilities
- Coordinate invitations and hosting table assignments.
- Manage SilverWhere system and compile reports for the office.
- Achieve 90% name recognition and acknowledge celebrations.
- Ensure equal distribution of guests among restaurant stations.
- Provide daily feedback to F&B Management.
- Welcome guests in the Colonnade for breakfast and lunch, and assign tables in the Restaurant for dinner.
- Enter newly gathered guest preferences into Siebel for future use.
- Maintain a guest feedback log for effective follow-up on feedback and complaints, sharing with GSM.
- Familiarize and execute the Seabourn HESS-MS relevant to the position.
Skills, Knowledge & Expertise
Education:
- High School Diploma or equivalent.
Experience:
- 2-3 years in a similar position within a 5-star establishment. Cruise line experience preferred.
Knowledge, Skills & Abilities:
- Professional and well-presented appearance.
- Outgoing personality with excellent language skills.
- Fast and accurate computer skills.
- Basic knowledge of Food & Beverage (F&B).
- Ability to handle pressure and difficult guests.
- Strong understanding of Seabourn culture.
- Exceptional name recognition skills.
- Proficient in SilverWhere (training provided on board).
- Effective planning and organizational abilities.
Benefits
Physical Demands:
- Maintain physical abilities for safety on board, including bending, climbing, repetitive motion, and heavy lifting.
- Maintain physical fitness for job tasks.
Travel Requirements:
- Valid passport (minimum 6 months)
- Flag state issued seaman book
- General flag state or approved marine fitness medical
- United States C1/D visa
- English Marlin test (minimum score 80%)
- Pre-employment medical examination
Working Conditions:
- Cruise ship work involves longer, more intense hours due to guest demands.
- Flexibility in working hours is required, with possible changes due to unforeseen circumstances.
- Adherence to the Maritime Labour Convention of 2006 and the Master’s standing orders is mandatory.
- Respect among crewmembers is essential due to close working proximity.