Staff/Senior AI Product Manager

We're building a new function at Intercom: AI Product Management. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

Key responsibilities include:

• Leading a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact.

• Deeply understanding customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work.

• Working side-by-side with a world-class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers.

• Shipping ambitious, high-quality AI product. You'll take AI concepts from early exploration through to production launches.

• Collaborating across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.

Requirements include:

• Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI.

• Excellent product judgment. You balance customer needs, business goals, and technical realities.

• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations.

• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software.

• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum.

Why you'll love it here:

• You'll work with an experienced AI team that has been shipping AI long before it was mainstream.

• You'll have real autonomy, real impact, and real responsibility.

• You'll help build the next generation of customer service through the power of AI.

• You'll help shape the future of AI PM craft at Intercom.