Description
As the Sr. Manager of Customer Success at Dialpad, you will lead a team of Customer Success Managers supporting our customers across Japan and the rest of APAC. You will be responsible for driving customer outcomes, accelerating product adoption, and building long-term partnerships that fuel retention and expansion.
This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment. You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market.
Key responsibilities include:
- Building, managing, and mentoring a high-performing team of Customer Success Managers across Japan and APAC
- Acting as the executive leader responsible for customer satisfaction and retention, building and maintaining strong relationships with key stakeholders across customer organizations
- Partnering with customers to understand their business goals and drive measurable outcomes, identifying and executing on opportunities for expansion and increased adoption
- Collaborating with Sales, Marketing, Product, and Engineering teams to deliver a seamless customer experience and influence product direction based on market feedback
You will be a key driver of customer success, working closely with customers to maximize the value of the Dialpad platform and proactively identifying opportunities to expand use cases and deepen engagement.
If you're a results-driven leader with a passion for customer success, we'd love to hear from you!