Description
As a Waiter with Princess Cruises, you will be responsible for creating a comfortable and elegant atmosphere by preparing table settings and maintaining service stations in accordance with company standards. You will also be expected to understand the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs. Additionally, you will manage orders for assigned areas using on-board tools and technology, deliver food and beverages as requested, and ensure service procedures are followed during meal times.
Key responsibilities include: Creating a comfortable, elegant atmosphere by always preparing table settings and maintaining service stations in accordance with all company standards. Understanding the food and beverage menus and actively upselling and making recommendations based on guest preferences and dietary needs. Managing orders for assigned areas using on-board tools and technology. Delivering food and beverages as requested, on time, in the correct service order and according to brand standards. Ensuring service procedures are followed during meal times, including clearing and cleaning tables to brand standards. Cultivating a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise. Always observing and identifying guest preferences and adapting service accordingly, anticipating guest needs. Understanding the facilities, product and service expectations of their area and promptly rectifying any deficiencies that would negatively impact the guest experience. Utilizing expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences. Maximizing wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience. Ensuring that orders are recorded promptly and accurately through the on-board POS system. Promoting Specialty Dining venues to enhance the guest dining experience and striving to exceed set targets. Sensitively executing sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.
Requirements include: Minimum of three years fine dining experience as a Waiter or Restaurant Supervisor in a large hospitality setting (Luxury Hotels/Resorts). Minimum of one year Cruise ship experience as Waiter or in a similar role. Good knowledge of fine dining service standards and international cuisine. Good knowledge of wine. Fluent in English, both verbal and written. Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests. Motivation to excel in all aspects of the role. Personable communicator with excellent social skills and a warm, friendly and caring personality. Ability to consistently surprise and delight guests throughout their cruise experience. Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
Benefits include: A competitive salary package. Your own comfortable double cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued.