Jr Asst Purser - Job Cruise

As a Jr Asst Purser with Princess Cruises, you will play a key role in ensuring the smooth operation of our onboard services. You will be responsible for delivering exceptional guest service, managing cash floats, and maintaining accurate records. This is an exciting opportunity to join a global team that is passionate about delivering unforgettable experiences for our guests.

Key Responsibilities:

• Deliver guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction.
• Acquire a thorough knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary, and ports of call.
• Listen to all guest service issues with empathy and understanding, and promptly escalate to Supervisor if necessary.
• Provide a positive first impression to every guest through a warm, welcoming greeting, and maintain a spotless and professional appearance.
• Nurture a memorable connection with every guest by remaining fully engaged through completion of service, leaving a positive last impression.
• Observe guest preferences and adjust service accordingly, anticipating guests' needs during each interaction.
• Understand and support the onboard CRUISE program at all times.
• Participate in All Hands meetings and offer ideas to improve the onboard product and services.
• Ensure all guest complaints, including Hotel defects, are listened to and understood with empathy, and ensure responses are appropriate and in line with guest service standards and Hotel Policies & Procedures.
• Ensure all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as necessary.
• Take ownership of each complaint and regularly follow up with the guest in question, including specific details of the resolution.
• Swiftly and satisfactorily resolve all guest service issues affecting a guest's cruise experience.
• Send a 'glitch' to guests, when appropriate, per Hotel Policies & Procedures.
• Handle financial transactions with strong attention to detail and ensure cash-float is accurately balanced daily.
• Prepare the pay-in of funds to the Guest Services Manager.
• Take personal responsibility for thoroughly comprehending all relevant Hotel Policies & Procedures at all times.
• Assist the Guest Services Manager by promptly and politely contacting guests who are required to leave a form of payment or deposit on account.
• Accurately cash travelers' checks and provide cash change.
• Buy and sell foreign currencies and postage stamps as required.
• Correctly settle shipboard accounts by accepting payments made by credit card, travelers check, or cash.
• Access shipboard accounts, provide guests with copies of folios on request, and offer detailed explanations in response to any queries.
• Dependably and appropriately use applicable hotel systems and other available tools.
• Ensure pertinent information is handed over to on-duty colleagues as necessary, and act upon all outstanding issues that are handed over to them.

• Promote a positive environment within the department at all times through cooperation, flexibility, helpfulness, and prompt timekeeping.
• Consistently and faithfully adhere to Hotel Policies & Procedures Section B1-2, 'Security of Cash Floats and Safes and Keys', at all times.
• Understand and adhere to all other applicable Hotel Policies & Procedures at all times.
• Comply with Hotel Policies and Procedures, Fleet Regulations, and other internal, external, and governmental regulations at all times.
• Maintain current, accurate knowledge of public health standards.
• Help coordinate onboard resources and the response in case of NoV, H1N1, or other outbreak situations necessitating increased sanitation levels.
• Perform General Emergency Procedure duties as directed in the ERP.
• Understand and immediately follow all Hotel Policies & Procedures and Environmental Policies (HESS-MS) relating to 911 calls and ADA alarms.

Skills, Knowledge & Expertise:

• Graduate of a recognized hotel or business school OR 1-year experience as Front Desk Receptionist.
• Proficiency in the use of computer-based programs.
• Excellent command of the English language, both verbal and written.
• Fantastic attitude and a natural love and ability for dealing with complex issues in a guest-facing environment.

Benefits:

• Competitive salary package.
• Own comfortable double cabin – private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• Vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• Chance to travel the world, exploring exciting destinations while doing what you love.
• Welcoming, inclusive, and dynamic work environment where your contributions are valued.