Customer Service Representative - Loss Prevention

We're seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for taking inbound and making outbound customer phone calls to resolve issues related to vehicle financing or leasing. You will also be responsible for providing account support to identify solutions for customers with payment delinquencies, performing skip-tracing and collection duties, and navigating through various system applications while speaking with customers directly.

Responsibilities:

• Provide account support to identify solutions for customers with payment delinquencies.
• Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
• Navigate through a variety of system applications while speaking with customers directly.
• Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
• Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit.
• Maintain a professional demeanor and show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times.

Qualifications:

• High School Diploma/GED.
• Strong analytical, communication and organizational skills (oral and written).
• Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.
• Strong time management and follow-up skills.
• Experience in automotive finance industries.
• Proficiency in PC and typing skills, i.e. Excel and Word
• Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.
• Integrity, dependability, self-motivation, and drive to learn and improve.
• Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.
• Able to work a 40-hour work week plus overtime.
• Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.