Senior Product Manager - Self service cloud

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud.

Responsibilities

• Define the vision and roadmap for self-service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing.
• Partner with engineering leads to prioritize technical investments and establish realistic delivery timelines.
• Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience.
• Drive technical decision-making regarding onboarding, activation, expansion, and retention of self-service customers.
• Interface with customers and trial users to gather feedback on trial experience.
• Collaborate with Sales & Marketing on competitive positioning and brand awareness.
• Drive native integrations with 3rd party developers' platforms.

Requirements

• 4+ years of Product Management experience with deep technical products.
• Strong background and experience with Product Led Growth.
• Demonstrated experience with self-service cloud services, having shipped products that provide self-service trials.
• Data-driven approach to product decisions, with experience in product adoption and analysis.
• Strong communication skills, capable of cross-functional collaborations and alignment.
• Experience with globally distributed teams and asynchronous collaboration.

Nice to Have

• Direct experience with Elasticsearch or similar search/database technologies.
• Background in product marketing.
• Experience with cloud service providers' marketplaces.

Compensation

The typical starting salary range for this role is: €61,100-€96,600 EUR

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave