Description
We are seeking a Global Law Enforcement Operations Enablement Manager to join our Trust and Safety team at Airbnb. As the Enablement Manager for Law Enforcement Operations (LEOps), you will directly support the teams that deliver Airbnb's response to criminality and serious safety threats to our users and communities.
The Community You Will Join: The Global Safety & Risk Management (GSRM) organization protects Airbnb's global community through proactive risk management, investigations, and real-time response to critical safety incidents. GSRM's 24/7 operations span the Global Threat Assessment Program (GTAP), Law Enforcement Operations (LEOps), Global Investigations (GI), and Insider Threat Investigations (ITI).
The Difference You Will Make: As the Enablement Manager for LEOps, you will ensure that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. You will work with the global director, regional operations managers, and partners in Risk Management, Tooling, and Ops Development to deliver fast, accurate, and efficient response operations.
Responsibilities:
- Program Facilitation: Work with Risk Management, Tooling, and Ops Development to evolve LEOps' operating framework: standards, workflows, tooling, training, and quality performance.
- Metrics, Reporting & Operational Performance: Monitor and report on key performance indicators across the program.
- Thought Leadership: Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb's global operations.
Your Expertise:
- 8+ years of experience in complex, data-driven delivery operations, with at least 3 years leading operational development.
- A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety.
- Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes.
- Subject matter expertise in global data privacy laws affecting disclosures to law enforcement.
- Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions.
- Executive presence with outstanding written, verbal, and presentation skills.
Benefits:
- The base pay range is $125,000-$145,000 USD.
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.