Japanese-Bilingual Customer Support Representative, Tier 1

We are looking for a Japanese-Bilingual Customer Support Representative, Tier 1 to join our team.

As a member of the Customer Support Team, you will have a knack for problem-solving in a fast-paced environment,always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities and Technical Requirements:

• Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels
• Resolve and troubleshoot simple or complex issues relating to customers
• Speak to customers to quickly get to the root of their problem
• Provide timely and accurate customer feedback
• Manage multiple cases and communication channels at one time (Call center, email, potentially chat)
• Proficiency in Windows/Mac OS
• Attention to detail and good problem-solving skills
• Good written and verbal communication in Japanese (native) and English
• Handle user inquiries ranging from simple product questions to more complex technical support issues
• Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
• Maintain or exceed our established service levels and productivity standards
• Passion to learn and work effectively with a variety of multicultural internal teams
• Respond to on-call and address issues or incidents outside of regular working hours

Why Join Dialpad:

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth