Staff/Principal Product Designer

We are hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you'll never have to fight for your place at the table.

Here's what you'll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

You'll know you're successful if:

• You've raised the design bar. Your work is referenced as an example of exceptional craft and taste.
• You've shipped product with major business impact. The areas you own are visibly better because of you.
• You operate autonomously. You don't need direction,you see what needs to be done and do it.
• Engineers love working with you. Your designs are considered, clear, and easy to implement.
• Your peers trust your judgment. When you push for quality, people listen.