Seasonal Supervisor

Diversity matters at Lush, a partly employee-owned, family-run company that prioritizes fairness and putting more back into the world than it takes.

As a Seasonal Supervisor, you will play a vital role in delivering exceptional customer service, leading a team, and fostering a positive atmosphere in the store.

Key Responsibilities:

• Lead and motivate the sales team to deliver exceptional customer service
• Engage with customers to understand their needs and provide tailored product recommendations
• Maintain a clean, visually appealing, and well-organized shop floor
• Support the store manager in achieving sales targets
• Organise and contribute to in-store events and customer celebrations
• Provide training, feedback, and development for team members
• Lead the store effectively in the absence of the store manager
• Ensure health and safety standards are followed
• Seek opportunities for personal development

Skills, Knowledge & Expertise:

• Customer Service: Deliver outstanding customer service and inspire your team to do the same
• Management Skills: Navigate tricky conversations and balance business needs with team morale
• Teamwork: Foster a supportive work environment through continuous team growth
• Communication: Effective verbal communication skills to collaborate with retailers, managers, and neighbouring stores

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks