Seasonal Casual Sales Assistant - LUSH Queen Street Auckland

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As the face of our store, you'll welcome customers and provide a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills, Knowledge & Expertise

• Customer Experience: Deliver exceptional customer service and inspire positivity in your team.
• Teamwork: Collaborate with colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
• Communication: Maintain open and respectful communication with colleagues, managers, and nearby stores.

Benefits

• 50% discount on Lush products
• A welcome pack of Lush products
• Paid day off for your birthday
• Profit-based bonus
• 10% Employee Ownership
• Company-sponsored Employee Assistance Program