Description
The Flower Shop within Lush Covent Garden has grown exponentially since our shop and spa opened in August 2024. Two years later and we are continuing to establish ourselves in the local area as the go-to florist in the area for locals, businesses, and events with seasonal workshops, flowers sales.
We have already built a team of exceptional and diverse individuals in our shop and spa and are now looking for a florist trained individual to join us over the Autumn and Winter period to support our ever-expanding flowers section. All of our flowers are British grown and seasonally acquired, purchased from British farms.
Key Responsibilities
The priority of all staff, no matter what their role, is to make our customers feel like VIPs, with a friendly and helpful approach, ensuring customers leave with a smile and a great impression of our shop.
Florist Responsibilities
- Give 5* customer service to all customers in the space.
- Create, build and wrap bespoke and handmade bouquets of flowers.
- Bring your creativity into bouquet building.
- Work with customers' ideas to build bespoke bouquets, sometimes in time-pressured circumstances.
- Keep flower displays fresh, healthy and attractive.
- Have a knowledge of shelf life of flowers and rotate stock as per flowers' shelf life.
- Manage high volumes of customers during peak trading times.
- Process and manage flower deliveries and have an understanding of flower conditioning needs.
- Keep the flowers area clean and tidy.
- Support the head florist, where needed to run and manage creative paid for workshops for customers in the shop.
- Be flexible to support the wider shop floor, where needed.
- Greeting customers as they enter the store with a warm and inviting welcome.
- Directing customers to different areas of the store, working with colleagues to facilitate a smooth 5* customer journey.
- Recognising and responding to customers' interest in flowers.
Desirable:
- Experience of wreath building.
- Experience with dried flowers / dried product.
- Experience with flower crown making and hair braiding.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Pension scheme
- Paid day off for your birthday*
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
- Tailored gender affirming care*