Description
Diversity matters at Lush. We're building a brand that represents the people of the world. It's what you do that counts, and we're always looking to expand perspectives and voices to shape our future.
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You'll wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience.
Your dedication to outstanding customer service will be the driving force behind the growth of your business. You'll create and execute 'top box' goals for both the store and your team, ensuring that every decision aligns positively impacting these.
Key Responsibilities:
- Lead and inspire your team to deliver exceptional customer experiences
- Drive sales growth by analysing key business metrics and setting targets
- Ensure the shop is well-stocked and visually appealing
- Manage the shop's financials, controlling staffing and operational costs
- Recruit, train, and develop a diverse and talented team
- Foster a positive work environment through effective communication and team check-ins
- Plan and implement in-store and external events
- Ensure the shop operates within established Lush guidelines
- Promote safety and well-being within the team
- Monitor sales trends and local customer needs
Skills, Knowledge & Expertise:
- Customer Service: A genuine passion for delivering exceptional customer service
- Management Skills: Able to navigate difficult conversations and set expectations
- Teamwork: Consistently leading by example on the shop floor
- Communication: Strong verbal communication skills
- At least 2 years of previous management experience
- Know about our ethics and products and can actively apply this knowledge in the workplace
- Speak fluent Polish & English
- Have a good understanding of business and KPIs
Benefits:
- Permanent contract
- 40 hours a week over weekdays and weekends
- Birthdays off
- Multisport Card
- 50% staff discount
- Sales target-based bonus scheme
- 2 free products a month
- International CEE managers Meetings
- Bespoke onboarding & training plan
- 20/26 days holiday
- +5 days extra holiday from Lush + your birthday
- We're 10% Employee Owned
- Access to employee-led Community Networks