FBS - Program Coordinator II

Farmers Insurance, a leading US insurer, seeks a highly organised Program Coordinator II to join their Operations team supporting a fast-growing Direct Sales Contact Centre. In this role, you will coordinate projects and strategic initiatives from planning through execution, ensuring cross-functional teams remain aligned, milestones are met, and business objectives are achieved.

Responsibilities:

• Coordinate projects and business initiatives from intake through execution and deployment
• Support project planning, prioritisation, and alignment with business objectives and operational impact
• Develop and maintain project plans, schedules, staffing plans, and status reports
• Track project milestones, deliverables, timelines, risks, issues, and dependencies across multiple initiatives
• Coordinate cross-functional activities with Operations, Compliance, Legal, Technology, and other business partners
• Schedule and facilitate project meetings, workshops, and stakeholder communications
• Prepare executive-ready project updates, presentations, and reporting materials
• Monitor project progress and ensure compliance with PMO standards, governance, and established processes
• Support change management activities, including communication planning, training coordination, and adoption tracking
• Monitor project budgets, resource allocation, and operational KPIs
• Identify risks, proactively drive issue resolution, and escalate concerns when appropriate
• Maintain project documentation, action logs, meeting minutes, change requests, and risk registers
• Support post-implementation reviews and identify opportunities for continuous process improvement
• Assist Program Managers with coordinating multiple projects using Agile, Waterfall, or hybrid delivery methodologies

Requirements:

• Years of experience in project coordination, project management, program management, or business operations
• Experience supporting multiple cross-functional projects in a fast-paced business environment
• Strong understanding of project planning, scheduling, reporting, and project governance principles
• Experience coordinating stakeholders across Operations, Technology, Compliance, Legal, and business teams
• Strong organisational, planning, and time management skills with the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills with experience preparing executive-level reports and presentations
• Strong critical thinking and problem-solving abilities with a proactive approach to risk management
• Experience supporting change management and business transformation initiatives
• Familiarity with Agile, Waterfall, or hybrid project delivery methodologies is preferred

Benefits:

• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development