Principal Product Manager, Customer Onboarding

We're on a mission to grow the small business economy. You will own Gusto onboarding customer experiences related to driving conversion, especially experiences that assist customers navigate the complexities of Gusto payroll and expansion onboarding.

Your north star will be to increase conversion of Gusto onboarding experience through experiences that simplify and clarify the overall and component specific onboarding process.

You will collaborate tightly with the Gusto core experiences team, other growth teams, and the various product teams associated with onboarding , especially payroll, employee onboarding, state and federal tax registration.

Requirements:

• 8+ years of Product Management experience with a proven track record of shipping successful products
• Hands-on experience building and launching AI-powered customer experiences
• Vision for how AI can fundamentally transform digital experience design and user interaction paradigms
• Deep understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively
• Demonstrated ability to craft compelling, action-oriented messaging that resonates with small business audiences
• Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales
• Strong design partnership skills with the ability to collaborate with designers to push creative boundaries
• Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making

Benefits:

• Competitive base pay
• Benefits
• Equity (RSUs)

Salary: $210,000/yr to $263,000/yr for San Francisco