Technical Account Manager (London, United Kingdom)

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers.

What you'll do at Figma:

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
• Lead structured technical engagements that assess customers' current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
• Guide customers through enterprise API usage and system integrations, helping them extend Figma's capabilities within their broader technology ecosystems
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value

Requirements:

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
• A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges

Nice to have:

• Familiarity using Figma or other design and developer collaboration tools
• Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards
• A background in frontend development or familiarity with design-to-code workflows
• Delivered technical workshops, enablement sessions, or advisory services in past roles