Application Delivery Manager

Join a tight-knit, rapidly growing team that values collaboration, continuous learning, and a passion for pushing technological boundaries. As an Application Delivery Manager, you will be the champion and driver of change for our deployed Dassault Systèmes 3DEXPERIENCE (3DX) & Siemens Teamcenter platforms.

This role is specifically within the Application Delivery portion of our team. You will lead our release governance, platform upgrades, software deployments, and operational stability initiatives. This pivotal leadership role will bridge the gap between technical infrastructure teams, development, hosting, and business stakeholders.

Responsibilities:

• Define and govern a consistent process for managing software and code changes, patches, and upgrades across the PLM landscape (Teamcenter & 3DEXPERIENCE)
• Establish release calendars and facilitate communication between development teams to manage dependencies, minimize conflicts, and ensure testing through UAT are received prior to deployment
• Manage the lifecycle of proprietary internal tools, ensuring agile delivery of client updates and patches outside of major release windows to maintain business velocity
• Serve as the primary point of contact for business leadership regarding planned downtime, negotiating windows that minimize disruption to global operations
• Serve as the primary incident for PLM platform outages , coordinating rapid response across hosting, development, and supplier teams, driving root cause analysis, and ensuring timely, professional communication to business stakeholders throughout the incident lifecycle
• Oversee the maintenance and eventual decommissioning of legacy applications, ensuring data integrity during sunsetting phases
• Build professional, enterprise-grade email communications for all platform releases, outages, and deliverables

Upgrade & Lifecycle Management:

• Serve as the directly responsible individual for upgrade management across all 3DEXPERIENCE and Teamcenter platforms within Ford Motor Company, including full upgrade releases and feature/patch releases
• Work and coordinate with hosting, central, and business teams on any changes that are scoped, planned, and executed across the PLM landscape , ensuring all modifications follow ITIL-aligned change management processes, are properly documented, and carry appropriate approvals prior to implementation
• Manage the packages that are deployed globally to our Ford engineers utilizing our PLM software

Customization & Releases:

• Govern the lifecycle of all custom development , from requirements intake and prioritization through testing, deployment, and documentation , ensuring changes are delivered safely and do not compromise platform stability or upgrade readiness

Capacity Planning & Team Leadership:

• Lead capacity planning efforts, utilizing Jira to track team bandwidth, forecast constraints, and assign resources effectively against business priorities
• Serve as the lead for IT audits, ensuring full compliance with GRC, IFAR, and ASAR requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent work experience
• 8+ years of experience in Platform Lifecycle Management (PLM) Operations, Release Management, or Service Delivery
• 5+ years leading or managing technical teams in an enterprise environment
• Extensive experience with Siemens Teamcenter and/or Dassault 3DEXPERIENCE architecture and deployment
• Experience working in a fast-paced, flexible industrial system team like Ford Motor Company
• Expert-level experience with utilizing large language models and artificial intelligence

Technical Skills:

• Infrastructure Proficiency: Strong understanding of server operations (Linux/Windows), OS patching cycles, and network security (SSL/Firewalls).
• DevOps Tooling: Familiarity with CI/CD pipelines (Jenkins, Tekton, GitHub Actions) and Infrastructure-as-Code (Ansible/Terraform) to oversee automated deployments.
• Project Management Tools: Expert-level proficiency in Jira for backlog management, capacity planning, and reporting.
• Scripting Knowledge: Ability to understand and guide teams using scripting languages (PowerShell, Bash, Python) for automation tasks.

Leadership Skills:

• Strategic Communication: Proven ability to translate technical constraints into business impacts for senior leadership.
• Process Rigor: Deep understanding of ITIL change management principles and audit compliance (GRC/SOX).
• Problem Solving: Excellent troubleshooting skills with a focus on root cause analysis and preventative measures.
• Collaboration: Demonstrated success in building relationships across Development, Infrastructure, and Business teams to deliver projects under aggressive timelines.

Licenses and Certifications:

• ITIL Certification (Preferred)
• SAFe / Agile Certification (Preferred)