Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
We're hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom's own AI models.
This is a highly technical EM role - you'll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.
Responsibilities
You will:
- Lead a high-performing team building the platform and infrastructure that power Intercom's AI capabilities.
- Magnify the team's effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
- Support teams of ML Scientists and Engineers building AI powered capabilities.
- Plan, prioritize, and deliver high-impact roadmaps in partnership with the team's most senior engineers, balancing delivery, quality, and innovation.
- Empower the engineers on the team to act with agency and maximize their impact.
- Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.
Requirements
- Experience training ML models and operating them in production, at scale.
- Experience leading infra or platform teams.
- Strong prior experience working as an engineer.
- Strong technical judgment and communication skills, enabling you to advocate for the team's needs.
- Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
- Curiosity and enthusiasm for AI.
Benefits
We offer a hybrid working policy, with employees expected to be in the office at least three days per week. We also have a radically open and accepting culture, valuing diversity and committed to a policy of Equal Employment Opportunity.