Description
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. As a Technical Services Manager, you will play a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. You will work closely with FUCHS' Sales and Technical colleagues to understand customer needs and facilitate profitable service solutions in your respective territory.
The territory for this position includes North Carolina, South Carolina, Tennessee, and other potential states in the southern territory. You will provide relationship management alongside Sales with multiple customers in your respective territory. This is an important part of our growth strategy, and we are looking for someone that will bring the energy, enthusiasm, and results-focused approach necessary to meet our aggressive targets.
Specific responsibilities will include:
- Smart Services account management - customer reporting and communication to ensure our service performance is achieving customer expectations.
- Responsible for compliance of account to all service provision KPIs and divisional Smart Goals.
- Day-to-day management of service supervisors and technicians.
- Lead the development of new business opportunities with existing and new customers Smart Service and Product solutions.
- Provide technical guidance related to our onsite services.
- Assist in hiring, onboarding, and training of Service Technicians.
- Meet and exceed fiscal targets assigned in your respective territory.
- Cultivate strong team relationships that encourage team member development & retention.
We are looking for a highly motivated individual with a Bachelor's Degree in an Engineering discipline. You should have exceptional communication skills, strong computer skills (MS Office), intense customer service focus, and strong technical knowledge of industrial process operations (waste water, wash systems, lubricants & lubrication). Ability to travel approximately 50% is required. Previous supervisory experience is preferred.