Description
We're looking for a Senior Credit & Collections Analyst to join our Accounting team. As a key member of our team, you will be responsible for owning end-to-end collections operations for an assigned book of business, monitoring and driving improvement in AR KPIs, partnering with Revenue, Sales, CS, and Finance to resolve billing and payment issues, and supporting month-end and quarter-end close.
This is a high-impact role with ownership over collections strategy, cross-functional collaboration, and process improvement initiatives. You will partner closely with Revenue, Sales, Finance, and an offshore collections team to drive cash flow outcomes and support a clean monthly close.
The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function. This is a full-time role that can be held from one of our US hubs or remotely in the United States.
Key responsibilities:
- Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
- Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
- Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
- Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
- Direct and mentor offshore collectors , set priorities, QA work, run cadence
- Manage and improve cash application, refund, and write-off processes
- Identify and implement automation and AI opportunities across the AR stack
- Prepare reporting and provide insights to leadership on AR performance and cash flow trends
Requirements:
- 5+ years of experience in AR / Collections in a SaaS or high-growth environment
- Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
- Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
- Strong analytical skills with proficiency in Excel and data analysis
- Ability to operate independently and prioritize effectively in a fast-paced environment
Preferred qualifications:
- Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
- Sales tax, billing operations, or revenue recognition exposure
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.