Description
We are seeking a Player Engagement Agent to join our team in Bacolod, Philippines. As a Player Engagement Agent, you will serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
Our ideal candidate has a knack for communication, analytics, and leadership. You will be responsible for delivering excellent customer support to players, investigating and resolving player inquiries promptly through ticketing, email, or chat, and assisting internal teams with project-related requests.
In addition, you will play a crucial role in gathering and delivering player feedback according to established procedures, provide translations when required to ensure seamless communication, and maintain accurate and detailed reports to keep processes streamlined.
You will also take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs, and master the gameplay knowledge of our products to serve players better.
We offer a competitive salary and benefits package, including non-taxable allowances, HMO and life insurance, paid time off, and annual wellness subsidy.
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Requirements
- Mastery in C1-C2 level language proficiency, with English at B2 level or higher
- Excellent communication skills for effective player support
- Flexibility to adapt to various situations and player needs
- Accountability and reliability in handling player inquiries and issues
- Proactivity in identifying and addressing player concerns proactively
- Proficiency in navigating knowledge bases for efficient support
- Basic troubleshooting skills to assist players with technical challenges
Nice-to-haves
- Previous Customer Service experience or any relevant experience in a BPO setting
- Knowledge of community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.)
- Passion for video games
Benefits
- Non-taxable allowances
- HMO and life insurance
- Paid time off
- Annual wellness subsidy
Phases of our recruitment journey
- Application submission with updated resume
- Online language assessment to evaluate written skills
- Evaluation of language test results
- Online interview with Talent Acquisition Specialist
- Potential second interview with Team Lead or Operations Manager
- Job offer and onboarding process
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.