RVP, Customer Success - Digital

We're hiring an RVP, Customer Success - Digital to build and lead Cursor's digital customer success function. This role involves capturing the opportunity to turn Cursor's product-led momentum into repeatable, one-to-many success and expansion outcomes.

You will be the founding leader of this function, reporting to the SVP, Customer Success. Your responsibilities include:

• Building the digital CS motion from the ground up: designing the operating model for scaled, one-to-many coverage
• Owning activation and onboarding: shipping self-serve onboarding, lifecycle communications, and in-product nudges
• Owning scaled retention and expansion: being accountable for adoption, health, GRR/NRR, and product-led expansion
• Standing up automated, signal-driven engagement: health scoring and usage signals that trigger outreach
• Using AI as a force multiplier: building AI-powered engagement plays
• Instrumenting and operating by data: defining what "activated" and "healthy" mean per tier
• Building community as a scale layer: creating Slack/forum communities and self-serve resources
• Partnering cross-functionally: working with Product & Engineering, Growth/PLG, Marketing, RevOps, Sales, and other RVPs
• Hiring, leading, and developing leaders: building and coaching a team of Regional Directors and their CSMs

You may be a fit if you have:

• Experience building or scaling a digital/tech-touch/one-to-many customer success function
• Developer-tools/technical-software domain experience
• Proven experience hiring, developing, and managing managers/directors at scale
• Fluency with the scaled-CS toolkit: health-scoring design, usage-based signals, CS/automation tooling, and PLG expansion motions
• Strong understanding of software development lifecycles, engineering org structures, and AI-enabled developer tooling
• Executive presence and communication skills