IWPB Client Services Manager

We are seeking an IWPB Client Services Manager to join our International Wealth and Premier Banking team in Taipei. As a Client Services Manager, you will manage the customer due diligence experience, expectations, and communications following referral or engagement by the Relationship Manager.

Key responsibilities include:

• Outreach, oversight, and prioritization of high-value customers and urgent escalations
• Maintaining high standards for every customer interaction
• Using management information and feedback to identify trends and drive performance improvement
• Strengthening complaint management and owning end-to-end logging, investigation, and resolution
• Building strong relationships with stakeholders
• Overseeing quality assurance reviews and benchmarking
• Proactively escalating service risks, errors, or systemic issues

Requirements:

• University degree or equivalent and relevant professional qualifications preferred
• Strong negotiation and influencing skills
• Proven success in embedding process improvement
• Strong English spoken and written communication skills
• Ability to work well under pressure with high degree of accuracy
• Familiarity with banking procedures and systems
• Prior financial crime on KYC/CDD/FATCA/CRS related knowledge/experience a plus